Heating & Safety

Type 1 – With Inner Warming Bag

To heat,  remove the inner warming bag from inside the product and heat in your microwave,  heating times will vary depending on the product (from 30 seconds to 2 ½ mins), please refer to the individual product page or the product packaging for exact heating times. Once heated you just pop the inner warming bag back inside the product before use.

Type 2 – Without Inner Warming Bag

To heat,  simply heat the product in your microwave,  heating times will vary depending on the product (from 30 seconds to 2 ½ mins), please refer to the individual product page or the product packaging for exact heating times.

Yes, although we do not recommend them for children under 3 years old.

Yes. All of our microwaveable products are safety tested to BS8433 standard. Our animal hotties also comply with the European EN71 standard for children’s toys.

It depends on the size of your product’s heatable inner, and how you use it. For example, a body warmer used in bed should stay warm for up to an hour, while the smaller Hot Hug inners will retain warmth for about 20-30 minutes.

Yes you can. Place the wrap in a sealed plastic bag and put it in the freezer for a few hours! Please note, the scent won't be as strong as when it's heated.

Aromatherapy

We do not make any medical claims for the oils or lavender leaf we use – we simply recommend you choose the aroma you enjoy the most. However, we do recommend you seek medical advice if you plan to use any essential oil product during pregnancy or while breastfeeding.

Pure essential oils will fade with time and heating. Lavender leaf lasts longer and you just need to scrunch up the product to reinvigorate the leaf.

Other Questions

For best results, we recommend you store your product in its original box after use. Certainly keep it in a dry warm place and away from direct heat.

Please follow the care instructions on the product label. All are at least sponge washable, and it’s the benefit of having a removable microwave heated inner that the outer lasts longer and can be easily kept clean.

Shipping costs vary and are calculated by the weight of the products. As a general rule of thumb the cost would be around £4 - £5 for the UK and around £7 - £15 for European orders.