Heating & Safety

All of our warming products have specific instructions for heating so please check the product packaging or the product page's How To Use section on the website.

Yes, although we do not recommend them for children under 3 years old.

Yes. All of our microwaveable products are safety tested to BS8433 standard. Our animal hotties also comply with the European EN71 standard for children’s toys.

It depends on the size of your product’s heatable inner, and how you use it. For example, a body warmer used in bed should stay warm for up to an hour, while the smaller Hot Hug inners will retain warmth for about 20-30 minutes.

Yes you can. Place the wrap in a sealed plastic bag and put it in the freezer for a few hours! Please note, the scent won't be as strong as when it's heated.


We do not make any medical claims for the oils or lavender leaf we use – we simply recommend you choose the aroma you enjoy the most. However, we do recommend you seek medical advice if you plan to use any essential oil product during pregnancy or while breastfeeding.

Pure essential oils will fade with time and heating. Refreshing your fragrance with essential oils only requires a few drops. Please note excessive application of oil may be hazardous and cause fire.


For all orders under £30 shipping is £3.95.

For all orders of £30 and over shipping is free.

We process orders every week day so that you can receive your order within 3-5 working days. Please note that if you order on a Saturday or Sunday, your order will be processed on Monday.

Other Questions

Please refer to the product packaging for specific storage advice on each item.

Please follow the care instructions on the product label. One of the benefits of having a removable microwave heated inner is that the outer lasts longer and can be easily kept clean.